JOB SUMMARY:

Manage the operations of Heartland Senior Living, LLC. Ensure that the assisted living community is supported by high quality programs and services which allow residents to live in the most beneficial environment. Direct the organization in such a way that it meets the needs of the residents and complies with and meets the goals of regulatory agencies and Heartland Senior Living, LLC mission. Coordinate services with arranged home care provider as needed.

QUALIFICATIONS:

• Registered Nurse, or have completed the SD Assisted Living Administrator Training Course
• High School Diploma or G.E.D
• At least 2 years of Long-Term Care experience in related position.
• Driver’s license

SPECIALIZED KNOWLEDGE AND ABILITIES:

This position requires the incumbent to have:

• Knowledge of federal, state, and local regulations and statutes that pertain to assisted living and landlord resident law.
• Expertise in working with senior resident populations.
• Excellent supervisory and leadership skills with the ability to effectively supervise a large number of staff.
• Expertise in developing support services and building community support.
• A high level of independent, problem-solving skills to manage multiple properties and/or programs.

ESSENTIAL JOB FUNCTIONS AND TASKS:

Develop, monitor and evaluate systems, programs and services that address needs of a very challenging and diverse resident population as well as the goals of Heartland Senior Living, LLC.

• Listen and respond appropriately and promptly to requests, suggestions and concerns of residents, family members and guests.
• Continuously assess residents’ needs and strengths.  Develop and implement policies, systems, programs and services that meet residents’ needs and utilize their strengths to support and maintain their independence and create an optimal quality of life.
• Assess information from resident satisfaction surveys and develop and implement a plan to address areas of concern and improve service effectiveness.
• Work with staff to plan, coordinate, implement and attend activities, special events, and educational opportunities (These activities take place both during and after working hours).
• Network with agencies, service providers and stakeholders to establish a positive image and presence in the greater community.
• Provide ongoing communication to executive staff, board members and owners through monthly written communication.
• Coordinate and evaluate agreements with arranged home care providers, as needed.
• Plan and coordinate emergency and disaster plans with staff and arranged providers.

Lead a large number of employees in such a way that achieves organizational objectives and creates a supportive work environment.

• Recruit and select staff.
• Ensure timely and appropriate training of all site staff.
• Assign tasks and responsibilities to site staff.
• Monitor performance and provide regular feedback plus at least one formal written review annually.
• Communicate regularly with staff to provide them with necessary information and understanding, and to discuss concerns, suggestions and property operations so as to develop and maintain an effective, cohesive staff team.
• Write and keep updated job descriptions for on-site staff.

Achieve the financial objectives of the property and Heartland Senior Living, LLC.

Ensure effective organizational performance that achieves financial goals.

• Work with senior leadership staff to prepare annual operating and capital budgets.
• Monitor financial status of property. Analyze budget variances.  Promptly initiate corrective actions as necessary to stay within approved budget parameters.
• Authorize and ensure the prompt payment of all project expenditures; review all invoices and purchase orders for accuracy.
• Oversee and ensure the implementation of properties revenue sources.
• Monitor and work with executive staff to update the replacement reserve analysis and make recommendations for reserve funding.
• Work with the maintenance staff and executive staff to identify capital needs and make recommendations that maintain the optimal long-term financial and physical integrity of the property.
• Ensure the accurate and timely completion of all assisted living agreement renewals.
• Represent the property in court for unlawful detainer.

Maintain optimal occupancy of the property.

• Develop and update the resident selection plan in accordance with regulatory requirements.
• Continuously monitor and ensure the prompt filling of vacancies.
• Track inquiries and referrals of applicants.
• Contact media sources to place advertisements as needed.

• Select, approve and certify residents in compliance with regulatory agencies and standards set by Heartland Senior Living, LLC.

• Develop and maintain property waiting lists (in compliance with HUD regulation when appropriate.
• Monitor and maintain ongoing knowledge and understanding of the internal and external markets affecting the occupancy of the assisted living properties.

• Continuously maintain positive connections and relationships with neighborhood agencies, organizations and individuals to ensure optimal marketability of assisted living facilities.

Ensure the proper, high quality physical maintenance of the property.

• Maintain a basic understanding and knowledge of all aspects of property maintenance
• Ensure the timely, effective and high-quality monitoring and implementation of maintenance work.
• Ensure continuous high quality curb appeal of property.
• Ensure the appropriate hiring and monitoring of vendors and contractors to meet maintenance needs of project.
• Ensure the timely and continuous inspection of units, common areas, building exteriors, grounds, and mechanical systems as needed to identify and care for maintenance needs.
• Follow up promptly with corrective actions to physical inspections.

• Work with on-site maintenance staff and executive staff to solve problems and make recommendations for repairs and replacements to maintenance systems and to develop maintenance policies, procedures and standards.

Develop, implement, and assess policies, procedures, practices and standards of the assisted living facility.

• Write and implement policies, procedures and practices to ensure efficient operations and high-quality standards that meet needs of the residents and the goals of Heartland Senior Living, LLC and comply with regulatory agencies.
• Ensure compliance of policies, procedures, practices and standards by staff and residents.

• Continuously monitor policies, procedures, practices and standards; revise as necessary to constantly improve service effectiveness and ensure the high quality of operations.

Support and work cooperatively with organized resident groups.

• Support the efforts and activities of the resident council and other resident groups.
• Communicate regularly with the resident council, advisory groups, committees and board of directors about operations and critical issues as appropriate.
• Attend resident council, committee and/or board of directors’ meetings as needed.
• Recommend changes, improvements, new services and policies, etc. to board of directors as are appropriate to ensure optimal, high-quality operations.

Develop, implement, and monitor the strategic plan for the assisted living community.

• Participate with the senior leadership staff in developing strategic direction and goals for the overall assisted living facility.
• Develop a strategic plan and goals for the assisted living community based on input from site staff, residents, and executive staff.
• Lead the site staff in the implementation of the strategic plan for the assisted living community.

Ensure the development and implementation of support services and community building programs that meet the needs of the resident population.

• Supervise the Activities Coordinator and oversee the delivery of leisure/social activities.
• Work with the Director of Operations and site staff to identify residents’ needs and strengths in order to develop and implement a support services plan.
• Communicate regularly with the Director of Operations to discuss problems and possible solutions.
• Work with staff and residents to identify community-building needs and resources and to develop and implement a community building plan for the assisted living community.
• Identify and collaborate with community agencies and organizations to develop support services, resources, and community-building programs to meet needs of residents.

WORK LOCATION:

• Heartland Senior Living-Rushmore Facility in Rapid City, SD

PAY:

• Determined upon experience, skills, education, and training.

BENEFITS:

• 401(k) Plan
• Group Health Insurance Plans
• Dental insurance
• Vision Insurance
• Flexible schedule
• Paid time off