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DTSTART:20191120T150000Z
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SUMMARY:Bill Drury Seminar "A Passion For Service"
DESCRIPTION:Bill Drury is an award-winning speaker\, customer service expert\, and management consultant. He speaks\, trains and travels extensively. Since beginning his professional speaking career\, he has given over 2\,000 keynotes or presentations. His lively workshops and training systems have made him a recognized leader in the field of client communications. Bill has proven to be one of the most effective and entertaining speakers in the industry.\n\n \nWhy do so many companies put more emphasis on attracting new customers than keeping the ones they already have?\n\n \n\nFACT: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact.\n\nFACT: 96% of unhappy customers never complain about discourtesy\, but 91% of them will not buy again from a business that offended them.\n\nFACT: According to the National Retail Federation\, a 5% increase in customer retention can increase long term profitability by as much as 85%.\n\nFACT: Courting new business can cost up to five times more than strengthening relationships with current clients.\n\nFACT: Customers can now instantly blast a bad service experience to everyone in the community through YouTube\, Twitter or Facebook.\n\nIn this action packed half -day workshop\, you'll discover the secrets of customer loyalty and acquire skills to help you dazzle customers. Remember\, paychecks come from your customers\, not accounting\, payroll\, or "the boss." Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
X-ALT-DESC;FMTTYPE=text/html:Bill Drury is an award-winning speaker\, customer service expert\, and management consultant. \; He speaks\, trains and travels extensively. \; Since beginning his professional speaking career\, he has given over 2\,000 keynotes or presentations. \; His lively workshops and training systems have made him a recognized leader in the field of client communications. \; Bill has proven to be one of the most effective and entertaining speakers in the industry.
\n \;\nWhy do so many companies put more emphasis on attracting new customers than keeping the ones they already have?
\n\n \;
\n\nFACT: \;7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact.
\n\nFACT: \;96% of unhappy customers never complain about discourtesy\, but 91% of them will not buy again from a business that offended them.
\n\nFACT: \;According to the National Retail Federation\, a 5% increase in customer retention can increase long term profitability by as much as 85%.
\n\nFACT: \;Courting new business can cost up to five times more than strengthening relationships with current clients.
\n\nFACT: \;Customers can now instantly blast a bad service experience to everyone in the community through YouTube\, Twitter or Facebook.
\n\nIn this action packed half -day workshop\, you&rsquo\;ll discover the secrets of customer loyalty and acquire skills to help you dazzle customers. Remember\, paychecks come from your customers\, not accounting\, payroll\, or &ldquo\;the boss.&rdquo\; Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
\n
LOCATION:
UID:e.2381.17848
SEQUENCE:3
DTSTAMP:20260523T210825Z
URL:https://business.spearfishchamber.org/events/details/bill-drury-seminar-a-passion-for-service-17848
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